Connect 2017

Oct. 3-6

Wisconsin Center

400 W. Wisconsin Ave., Milwaukee

CONNECT 2017 heads to Milwaukee, a city rich in history and culture. Whether you’re in service and repair or in new construction, plumbing or HVAC, open shop or signatory, make plans now to be there!

Keynote Speakers

Technology is advancing quickly in the p-h-c industry. This year’s keynote speakers are here to help you keep up!

Chris Baldwin

President, Kitchen & Bath Americas

Kohler Co.

Chris Baldwin will discuss the current state of the p-h-c industry and where to go from here.

Dr. Charlie Miller, Chris Valasek

Renowned White Hat Hackers

White hat hackers Dr. Charlie Miller and Chris Valasek will deliver a joint keynote on the Internet of Things and security.

Key Events

QSC Power Meeting: Special Edition

Take your service and repair business to the next level with the executive level business management education you need. This Special Edition promises to challenge assumptions and provide ready-to-use knowledge and tools to help turbo-charge your team.

Tuesday, Oct. 3

Profit First – How To Make Any Business Highly Profitable

Mike Michalowicz

The profit formula is simple: Sales – Expense = Profit. The only problem is, it’s a lie. In this powerful session, Michael Michalowicz will show you why the formula entrepreneurs use to calculate profit actually inhibits it. He will then share a new approach to profit — taking it first — that instantly changes everything.

Wednesday, Oct. 4

Education Session: “The Entrepreneurial Operating System (EOS)”

Ryan Doerr, The Spire Group

Ryan Doerr shares six key components of the EOS that will align your employees’ daily activities with your goals, keeping everyone accountable and focused on getting your company where you want it to be.

Education Session: “Managing Change and Process Improvement”

Dale Carnegie Training

Networking Lunch

Profit Mastery: Making Metrics Matter

Steve LeFever, Profit Mastery

As a business owner, what should you be measuring to assess your success? And how do banks or investors measure your business? In this session you’ll learn specific actions you can take NOW to evaluate and manage performance.

Thursday, Oct. 5

Educational Session Highlights

Many more sessions available: For more information, visit and click on the link below “Education Sessions.”

Wednesday, Oct. 4

QSC Power Meeting Special Edition

All Day

Take your service and repair business to the next level with the executive-level business management education you need. Designed specifically for owners and senior managers, this Special Edition will provide you with ready-to-use knowledge and tools that will turbo-charge your team!

Kohler Factory Tour & Lunch


Discover the history behind the nation’s largest plumbing-ware manufacturer and tour numerous buildings — pottery, brass and foundry — where everything from vitreous china bathroom sinks to KOHLER Enameled Cast Iron baths are created. After the tour, visit the Kohler Design Center and then enjoy lunch at Blackwolf Run Golf Course.

Pre-registration required; $45; 50-person limit.

The Flint, Michigan Water Crisis: What went wrong, and can it happen again?

Sean Cleary, IAPMO


What went wrong in Flint, Michigan? Join us as we examine the timeline and uncover the actions – or inactions – of local, state and federal officials. Let’s look at how we can prevent these issues from happening in the future!

Thursday, Oct. 5

Top HVAC Trends and Technologies to Improve Energy Efficiency

Becky Hoelscher, Emerson Climate Technologies


Learn how to prepare for future regulatory dynamics and their implications on building investments, then take the lead with new trends and technologies in commercial HVAC.

Friday, Oct. 6

The Digital Contractor: Disruption, Acceleration, and the Future of Productivity & Profit (Part 2)

Kirk Alter, Fast Management Inc. and Purdue University


Make no mistake, BAU — Business As Usual — will not keep working. This discussion will focus on learning how to achieve outrageous success in this new environment.

For more information or to register, visit